Parent Job Offer Process

What is Wyndy?

Wyndy is a mobile application that connects parents and background checked college babysitters.

Problem

When a parent posts a job on the Wyndy app, they can receive expressions of interest from babysitters who are interested in performing that job. Then, parents can offer their job to the Wyndys they choose. The original job offer process was not intuitive or user friendly. New parent users received no onboarding or information about this multi step process. Because of this, Customer Success continually received questions and complaints about the original job offer process from parent users. New parent users didn’t know how to select the babysitters they would like to send offers to. New and existing parent users didn’t realize they could reorder the list of sitters by their preference before sending out the job offer. They were also unaware that the job offers were not sent to all chosen sitters at once, and that the parent could choose how long a sitter had to accept/reject the job offer before it automatically moved to the next sitter.

Brainstorming

I gathered a list of all the complaints Customer Success had received about the job offer process and mocked up a few wireframes to identify questions and potential problems we would be facing. I knew the entire workflow needed to be overhauled. To brainstorm a solution for a new workflow, the Chief Technology Officer, Front End Developer, and I conducted multiple brainstorming and whiteboard sessions. We determined that changing the workflow into a sort of wizard, with prompts showing the number of steps in the process and the amount of steps completed so far, would be far more helpful to the user. We also determined that each step needed to provide the user with information around what actions they needed to take on that step.

Design

The Wyndy app originally used brand colors everywhere, without strategy. I believe that color should be used strategically to point the eye towards important information. Because of this, I stripped out the brand colors used in the background in the original workflow and was able to use those colors to call out buttons, important text, etc. I added check boxes next to the list of interested sitters to make it clear the parent could pick and choose who they wanted to send offers to. I also added further visual indicators to highlight the user’s progress, to show the list of sitters could be reordered, and to show the offer timeframe could be changed using the time wheel.

Results

Once I completed the design process and the Front End Developer built out my designs, we released these changes to a small subset of parent users, allowing them to give us feedback before releasing this update to all users. After releasing this new workflow to all users, we received overwhelmingly positive responses from our existing users. Several existing users emailed our Customer Success team to thank us for the update! The amount of questions we had from new users about this process drastically reduced as well. This was one of the most complex and intricate UI/UX changes we made in the mobile app. My key learning from this project was that more detailed white boarding sessions were needed earlier in the process in order to ensure everyone was on the same page and all ideas were thoroughly vetted. This would have saved us time later down the road.

Iterations

Below are images of the many iterations I designed before reaching the final design, depicted above.